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✨ OutletAmericas – Our Story ✨

At OutletAmericas, a U.S.-based company, our mission is simple yet powerful: to make iconic American fashion brands accessible to everyone at the most affordable prices.

Our fashion journey began in 2010 on Istanbul’s vibrant Bağdat Avenue, where we first connected with style lovers through a boutique experience. In 2020, we expanded our vision and moved our story to the United States, the heart of outlet shopping.

Today, OutletAmericas proudly offers authentic designer bags and accessories directly from U.S. premium outlets. With a commitment to quality and trust, we provide online sales exclusively from America — and we ship worldwide so that timeless style can reach fashion enthusiasts everywhere.

+13462036580

E-Mail : support@outletamericas.com

Customs duties, taxes, and related fees are the responsibility of the buyer. These charges are not included in the item price or shipping cost.

If you are unsure about the customs regulations in your country, we recommend contacting your local customs office for detailed information before placing your order.

Return Policy

Products may be returned within 24 hours of confirmed delivery.
Returned items must be unused, in original packaging, and include all original accessories.
Return requests must be submitted via our website contact form or by e-mail and must be approved before the product is shipped back.
Once approved, the product must be shipped to the designated return address.
A $20 service fee, 5.5% bank commission, and shipping costs will be deducted from the refund.
Return shipping costs are covered by us only if the product is defective or incorrectly shipped.

Cancellation Policy

Orders can be cancelled only if they have not been shipped.
Even if the cancellation is requested on the same day of purchase, a $20 service fee and 5.5% bank commission will be deducted from the refund.
Shipping fees are refunded only if the order has not been dispatched.

Exchange Policy

Exchanges are accepted only if the order has not been shipped.
Products must be unused and in original packaging.
Exchanges are subject to stock availability.
Shipping costs for exchanges are the responsibility of the buyer, unless the product is defective or incorrect.

Delivery Responsibility

Customers are responsible for tracking their shipments and contacting the carrier if delivery attempts fail or additional information is required.
If the carrier cannot deliver due to the buyer’s failure to provide correct information, refusal to pay customs, or failure to respond to delivery notices, the order will be considered delivered and will not qualify for a refund.
If a package is returned to us due to the customer’s negligence (e.g., not contacting the carrier, refusing customs payment, or not collecting the parcel), all costs (shipping, service fee, bank commission, customs duties) will be deducted from any refund — or the refund may be denied entirely.

Processing & Shipping Time

Order Processing: 3–7 business days (includes order verification, quality checks, and packaging).
Shipping Time: Delivery times vary depending on the shipping method selected at checkout and the destination country. On average, international deliveries take 7–21 business days after dispatch.
Tracking: Customers will receive a tracking number once the order has been shipped.
Return Inspections: Completed within 5 business days after we receive the returned item.
Refunds: Processed within 7 business days following approval and issued to the original payment method, minus applicable fees.

Exceptions

Used, damaged, or altered items are not eligible for return or exchange.
Personalized or hygiene-sensitive products (e.g., cosmetics, underwear) are non-returnable.
Returns or cancellations without prior approval will not be processed.

Additional Provisions

Orders marked as delivered by the shipping carrier are considered successfully delivered.
Claims of non-receipt must be supported by an official carrier dispute.
Fraudulent chargeback or disputes may result in account suspension and legal action.

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