UGG – Outlet Americas

At OutletAmericas, a U.S.-based company, our mission is simple yet powerful: to make iconic American fashion brands accessible to everyone at the most affordable prices.

Our fashion journey began in 2010 on Istanbul’s vibrant Bağdat Avenue, where we first connected with style lovers through a boutique experience. In 2020, we expanded our vision and moved our story to the United States, the heart of outlet shopping.

Today, OutletAmericas proudly offers authentic designer bags and accessories directly from U.S. premium outlets. With a commitment to quality and trust, we provide online sales exclusively from America — and we ship worldwide so that timeless style can reach fashion enthusiasts everywhere.

+13462036580

E-Mail : support@outletamericas.com

The price you see does not include customs duties or import fees.

As required by your country’s regulations, local VAT (value-added tax) may appear separately at checkout.

Please note that any applicable customs duties or import fees will be collected by the carrier upon delivery — this ensures a smooth and transparent process for all international orders.

Return Policy

Products may be returned within 24 hours of confirmed delivery.
Returned items must be unused, in original packaging, and include all original accessories.
Return requests must be submitted via our website contact form or by e-mail and must be approved before the product is shipped back.
Once approved, the product must be shipped to the designated return address.
Refunds will be issued minus the following deductions:

$20 service fee

5.5% bank commission

Initial shipping costs

Any applicable customs duties, VAT, or related import fees already paid on the order
Return shipping costs are covered by us only if the product is defective or incorrectly shipped.

Cancellation Policy

Orders can be cancelled only if they have not been shipped.
Even if the cancellation is requested on the same day of purchase, the following will be deducted from the refund:

$20 service fee

5.5% bank commission

Any customs duties, VAT, or import fees already processed on the order
Shipping fees are refunded only if the order has not been dispatched.

Exchange Policy

Exchanges are accepted only if the order has not been shipped.
Products must be unused and in original packaging.
Exchanges are subject to stock availability.
Shipping costs for exchanges are the responsibility of the buyer, unless the product is defective or incorrect.

Delivery Responsibility

Customers are responsible for tracking their shipments and contacting the carrier if delivery attempts fail or additional information is required.

If the carrier cannot deliver due to the buyer’s failure to provide correct information or failure to respond to delivery notices, the order will be considered delivered and will not qualify for a refund.
If a package is returned to us due to the customer’s negligence (e.g., not contacting the carrier or not collecting the parcel), all costs (shipping, service fee, bank commission, customs duties, VAT) will be deducted from any refund — or the refund may be denied entirely.

Customs & Taxes Policy

The price you see already includes all customs duties and import fees.
At checkout, local VAT (value-added tax) may be shown separately as required by your country’s regulations.
📌 This means:

No surprise payments at delivery.

The price shown on our website + any VAT at checkout = the final amount you pay.

Shipping costs (if applicable) are calculated and displayed at checkout.
STARTING SEPTEMBER 12,2025 OUR STORE HAS TRANSITIONED TO DDP (DELIVERED DUTY PAID) .FOR ORDERS PLACED BEFORE THIS DATE , CUSTOMS DUTIED REMAIN THE RESPONSIBILITY OF THE CUSTOMER.

Processing & Shipping Time
Order Processing: 3–7 business days (includes order verification, quality checks, and packaging).
Shipping Time: Delivery times vary depending on the shipping method selected at checkout and the destination country. On average, international deliveries take 7–21 business days after dispatch.
Tracking: Customers will receive a tracking number once the order has been shipped.
Return Inspections: Completed within 5 business days after we receive the returned item.
Refunds: Processed within 7 business days following approval and issued to the original payment method, minus applicable fees and import duties/VAT.
Exceptions

Used, damaged, or altered items are not eligible for return or exchange.
Personalized or hygiene-sensitive products (e.g., cosmetics, underwear) are non-returnable.
Returns or cancellations without prior approval will not be processed.

Additional Provisions

Orders marked as delivered by the shipping carrier are considered successfully delivered.
Claims of non-receipt must be supported by an official carrier dispute.
Fraudulent chargeback or disputes may result in account suspension and legal action.